“Measurement of the project’s value post-implementation is often sadly lacking unless the organisation has a PMO or other business structure that sees and measures the big picture.”

http://blogs.zdnet.com/projectfailures/index.php?blogthis=1&p=574

In my 30 years of experience there was only one project which had specific monetary targets to achieve, and metrics to assign accountability. Needless to say this is still my favorite one. IMO opinion that is the start of any business case for any BPR/IT project.

This is the name of Ron ‘Tater Salad’ White’s comedy show and it made me think - is it actually true?

[youtube]http://www.youtube.com/watch?v=8suVjclu8Zo[/youtube]

Can application of business process fix stupid? After a period of reasonable deliberation, I have come to the conclusion that Ron is right, they don’t call him “Tater Salad” for nothing. Even BPR can’t fix stupid, but it can eliminate it.

Nine weeks ago I ordered an audio adapter for my Blackberry Media Player, which never worked as advertised, from Seidio (seidioonline.com). After a long wait I called them and found out that they misspelled my address and the package was returned to them by USPS. After waisting half an hour of my time validating my address they assured me that I will have it in a few days. A couple of weeks passed with no package in sight, and I called them again, but nobody could explain the mystery of the missing package. I asked to cancel my order and to return the payment to my credit card, but was begged to wait just a little longer. Week later I filed a dispute for the charges with my credit card provider and completely gave up an idea of stereo sound coming blissfully from my Blackberry. Last night I got an email from Seidio, telling me that the package was returned again by USPS and requiring to validate the address. Imagine that to my surprise they shipped it now to my billing address and made 2 errors in it.

You probably wonder, as I do - how difficult would it be to automatically grab the addresses from the web form completed by a Customer to print shipping labels?