To build or to buy, that is the question
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When it comes to CRM software, one would think that nowadays this question can only be asked by someone as disturbed as Hamlet. Considering choices of products available for use on demand (SaaS) or for purchase to use in house, why would anybody even think about building something from scratch?
There are many excellent blogs and other resources on the Internet which explore methodologies and Best Practices for business process re-engineering, project management, systems implementation, software engineering, and change management. However I could not find much help with unlocking value of integrated utilization of these disciplines to facilitate Organizational Transformation. In this blog I would like to focus on this subject. I would like to stress that this is not an academic inquiry, but a practitioner's desire to discuss and share practical business knowledge and Best Practices. Let's see how it evolves - "Every brilliant idea quickly degenerates into a lot of hard work" - Peter Drucker.