Unlocking the Value of CRM Enterprise Software - Part 3
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Loading ...This is a continuation of the post published on March 7, 2008.
Charles Darwin (1809 - 1882)
5. Build “Eco-system” for Adoption Management. Most CRM initiatives are launched to change way of doing business in organization - if they don’t, the economics of such an initiative should be questioned. However concerns about adoption challenges often shift the focus to functions and features from processes and economics.
There are many excellent blogs and other resources on the Internet which explore methodologies and Best Practices for business process re-engineering, project management, systems implementation, software engineering, and change management. However I could not find much help with unlocking value of integrated utilization of these disciplines to facilitate Organizational Transformation. In this blog I would like to focus on this subject. I would like to stress that this is not an academic inquiry, but a practitioner's desire to discuss and share practical business knowledge and Best Practices. Let's see how it evolves - "Every brilliant idea quickly degenerates into a lot of hard work" - Peter Drucker.