Power of many little voices
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Whatever I have said before about “social enterprise” zealots, I need to take back now. They obviously saw something these, which many practitioners, like myself, have difficulties to apply to corporate IT initiatives. The Economist published a very interesting article this week “Disgruntled small investors in Canada flex their muscles” that is well worth reading, which describes how asymmetric relationship between large number of small customers and large institutions can unexpectedly be challenged by use of social networking and other tools of Web 2.0.
Following the example of their children and grandchildren, some small investors formed a group on Facebook, a social-networking site, to trade information, provide mutual support and plot strategy. Brian Hunter, the group administrator, says the site turned out to be an “amazing tool”. People who would never have met in real life, from pig farmers and retired loggers to MBA students and pastors, created a formidable interest group.
Campaigners were able to ensure that investors armed with information attended cross-country meetings held in late March and early April by the backers of the restructuring deal. “We had 300 raging grannies show up in Vancouver,” says Mr Hunter. “[The backers] got their heads handed to them at that meeting.”
The efforts of the campaigners paid off on April 9th, when Canaccord Capital, the investment broker that sold the paper to just over 1,400 of the 1,800 small investors, reversed its previous decision and said it would fully reimburse clients holding C$1m or less as long as the broader deal wins acceptance. Other companies have made similar promises and more are expected to do so before the vote.
If institutions are not capable to learn how to play on a more leveled playing field, the financial consequences can be devastating. That will probably apply to politics as well.
You go Grannies!
There are many excellent blogs and other resources on the Internet which explore methodologies and Best Practices for business process re-engineering, project management, systems implementation, software engineering, and change management. However I could not find much help with unlocking value of integrated utilization of these disciplines to facilitate Organizational Transformation. In this blog I would like to focus on this subject. I would like to stress that this is not an academic inquiry, but a practitioner's desire to discuss and share practical business knowledge and Best Practices. Let's see how it evolves - "Every brilliant idea quickly degenerates into a lot of hard work" - Peter Drucker.