De-leveraging of the CRM
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Human history is littered with the remains of great concepts. Apparently that is how civilizations digest and adopt change. Once a transformational idea hits attempts of mass acceptance, it quickly deteriorates in its implementation to the lowest common denominator. As early, innocent adapters crash and burn in an attempt to “make a difference”, with only very few who succeed, the rest with a low tolerance for risk, start bringing down the bars of expectations.
There are many excellent blogs and other resources on the Internet which explore methodologies and Best Practices for business process re-engineering, project management, systems implementation, software engineering, and change management. However I could not find much help with unlocking value of integrated utilization of these disciplines to facilitate Organizational Transformation. In this blog I would like to focus on this subject. I would like to stress that this is not an academic inquiry, but a practitioner's desire to discuss and share practical business knowledge and Best Practices. Let's see how it evolves - "Every brilliant idea quickly degenerates into a lot of hard work" - Peter Drucker.