Guilty as charged

Posted on the August 28th, 2008 under Uncategorized by Gregory Yankelovich

bitchpitch I have bitched here about being mistreated as a Customer and in conversation about “Free Tibet” demonstrators, marching in snickers made in China, but Seth is calling a spade.

We’re all hypocrites, and we get what we pay for. The market is astonishingly quick at responding to what consumers do (and incredibly slow at reacting to what we say).

I do believe in Customer Democracy, but let’s face it, as long as we keep responding to email offers of illegal and immoral money offers from African countries, and voting along party lines instead of specific issues and our conscience, we do get what we pay for.

Blogs love Obama

Posted on the August 26th, 2008 under CRM by Gregory Yankelovich

vote This is an interesting post from the TechCrunch:

Who is doing a better job of getting his message across on the Web: John McCain or Barack Obama? Conventional wisdom says that it is Obama, whose performance on the Web has been strong since the beginning. And conventional wisdom is still correct when it comes to blogs and social networks.

De-leveraging of the CRM

Posted on the August 23rd, 2008 under CRM, Organizational Transformation by Gregory Yankelovich

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Human history is littered with the remains of great concepts. Apparently that is how civilizations digest and adopt change. Once a transformational idea hits attempts of mass acceptance, it quickly deteriorates in its implementation to the lowest common denominator. As early, innocent adapters crash and burn in an attempt to “make a difference”, with only very few who succeed, the rest with a low tolerance for risk, start bringing down the bars of expectations.