EVOLUTION OF BPR

Musing on "deregulation" of knowledge

Posted on the March 26th, 2008 under Business Risk, Organizational Transformation, Uncategorized by Gregory Yankelovich

I was reading this article What created this Monster? which attempts to find the root of current collapse in financial markets, and it occurred to me that perhaps there are some similarities between the results of deregulation of financial markets and “democratization” of information.

Unlocking the Value of CRM Enterprise Software - Part 3

Posted on the March 17th, 2008 under Business Risk, CRM, Change Management, Sales Force Automation by Gregory Yankelovich

This is a continuation of the post published on March 7, 2008.

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”

Charles Darwin (1809 - 1882)

5. Build “Eco-system” for Adoption Management. Most CRM initiatives are launched to change way of doing business in organization - if they don’t, the economics of such an initiative should be questioned. However concerns about adoption challenges often shift the focus to functions and features from processes and economics.

Re: 13 reasons IT hates metrics

Posted on the March 13th, 2008 under Business Risk, Change Management, Organizational Transformation by Gregory Yankelovich

This is yet another interesting post on IT Projects Failure blog I like to follow. I can’t help, but think that there is really only one reason why IT hates metrics - ACCOUNTABILITY. It is really the same reason why salespeople hate forecasting  - upside is moderately rewarding/downside is extremely painful.