EVOLUTION OF BPR

“The CIO Is Dead”

Posted on the March 12th, 2008 under Business Risk, Change Management, Value of BPR by Gregory Yankelovich

I read this pronouncement in CRM Mastery e-Journal published by Jim Berkowitz. Now, this is an attention grabber! You should read the complete post and interview with Ian Campbell, CEO of Nucleus Research to see that the analysis does have a merit and has to do with evolution of CIO role in an enterprise.

To build or to buy, that is the question

Posted on the March 11th, 2008 under BPM, Business Risk, CRM, SaaS, Sales Force Automation by Gregory Yankelovich

When it comes to  CRM software, one would think that nowadays this question can only be asked by someone  as disturbed as Hamlet. Considering choices of products available for use on demand (SaaS) or for purchase to use in house, why would anybody even think about building something from scratch?

Re: Can project portfolio management prevent IT train wrecks?

Posted on the March 7th, 2008 under Business Risk, Change Management by Gregory Yankelovich

In another excellent post Michael Krigsman interviews Jon Collins, Service Director at Freeform Dynamics, a UK-based analyst firm, and co-author of “The Technology Garden,”. In an interview, he described a few PPM success factors, one of each is:

Good program managers are hard to come by, but in my experience a high quality person at the helm can overcome poor organizational processes, whereas the best processes can fail if the person in charge doesn’t know how to steer the ship. One can become a slave to project metrics.

I could not agree more, but wonder why it is so rare these qualities are articulated in job requirements and advertisements. Even if HR starts by doing so, during interviews the conversation quickly slides to requirements for “hands-on” skills in technology du jour instead of leadership skills, thorough understanding of business process and economic values.