EVOLUTION OF BPR

Is Salesforce In Play? Benioff Visited Cisco

Posted on the March 18th, 2008 under CRM, SaaS, Sales Force Automation by Gregory Yankelovich

I wonder why there is such a persistent stream of rumors about sale of Salesforce? Today Silicon Valley Watcher blog posts yet another installment on this subject. It seem strange to speculate that there is any reason for a corporate marriage for such a successful company in a growing market segment, but perhaps the reports of scalability issues and doubts in Salesforce ability to resolve these issues in a timely manner are a root of these rumors.

Unlocking the Value of CRM Enterprise Software - Part 3

Posted on the March 17th, 2008 under Business Risk, CRM, Change Management, Sales Force Automation by Gregory Yankelovich

This is a continuation of the post published on March 7, 2008.

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”

Charles Darwin (1809 - 1882)

5. Build “Eco-system” for Adoption Management. Most CRM initiatives are launched to change way of doing business in organization - if they don’t, the economics of such an initiative should be questioned. However concerns about adoption challenges often shift the focus to functions and features from processes and economics.

To build or to buy, that is the question

Posted on the March 11th, 2008 under BPM, Business Risk, CRM, SaaS, Sales Force Automation by Gregory Yankelovich

When it comes to  CRM software, one would think that nowadays this question can only be asked by someone  as disturbed as Hamlet. Considering choices of products available for use on demand (SaaS) or for purchase to use in house, why would anybody even think about building something from scratch?