Intaxication - euphoria at receiving a tax refund, which lasts until you realize it was your money to start with.

I finally got my family refund check, but euphoria of intaxication only lasted for a few seconds this time. Perhaps it has something to do with the fact that IRS mailed two notifications of this check coming, spending around $145M a pop in mailing costs, and reminded to me why I hate a notion of paying taxes on the first place.

Being of economical persuasion, I regard money as a form of energy and I hate any waste. The rate of governmental financial entropy completely destroy any communal instincts I may have, and make me think of taxes more as of an extortion than my contribution for betterment of my community.  

It pains me to think that there are so many simple, more informative, and less expensive ways our government could communicate to us about status of this stimulus process if  only…

Well, now it gets dangerous, perhaps it is a time for detax.

I had a new experience today being a guest speaker on InsideCRM webinar of the same title as this post. Chris Bucholtz was extremely nice to me, first inviting me to participate in their “Ask the Expert” panel, and now to share my CRM implementation thoughts. I am very grateful to Chris, to Erica Hsu who kept this undertaking on an even keel, to Leo Manson, my co-presenter from Microsoft, and the rest of InsideCRM folks who contributed to this event.

The webinar can be viewed by clicking on this link. If anybody is interested in the copy of Powerpoint slides and or notes, please email to me at gyankelovich@evolutionofbpr.com, and I will be happy to send a copy to you.

The data lost and stolen instances became such a common place we don’t react to them as strongly as they deserve. Sometimes it can get you into a lot of troubles, or get you quite a bit of laugh.

Joshua Greenbaum came up with an excellent analysis of the upcoming battle of these CRM giants in his Enterprise Anti-matter blog. A particularly interesting point he makes is

I’ve always contended that CRM on demand in general, with all due respect to all its adherents, is more of a commodity play than a strategic value play, particularly for the vast majority of deployments, which are mostly standalone and largely serving a contact management, sales force automation need.

I couldn’t agree more. I also always felt that the on-demand offering of "so-called" CRM, is short changing true organizational transformation opportunities.  It is a fact that the adoption experience of Salesforce.com is legendary, but it is because it does not challenge any status quo and attempts to promote change in business practices and as such it also does not produce significant ROI.

 Thanks to Jessica Hagy I can actually see how the Change works - not very fast.

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