The data lost and stolen instances became such a common place we don’t react to them as strongly as they deserve. Sometimes it can get you into a lot of troubles, or get you quite a bit of laugh.

Joshua Greenbaum came up with an excellent analysis of the upcoming battle of these CRM giants in his Enterprise Anti-matter blog. A particularly interesting point he makes is

I’ve always contended that CRM on demand in general, with all due respect to all its adherents, is more of a commodity play than a strategic value play, particularly for the vast majority of deployments, which are mostly standalone and largely serving a contact management, sales force automation need.

I couldn’t agree more. I also always felt that the on-demand offering of "so-called" CRM, is short changing true organizational transformation opportunities.  It is a fact that the adoption experience of Salesforce.com is legendary, but it is because it does not challenge any status quo and attempts to promote change in business practices and as such it also does not produce significant ROI.

 Thanks to Jessica Hagy I can actually see how the Change works - not very fast.

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