It’s all about a change
Why is it so easy to forget that IT technology exist to leverage an organizational change? I just read a blog post “IT to Business: I won’t read your mind” describing “successful” implementation of technology for nor particular reason. Why are stories like that so common?
Nothing improved because no one had tried to improve anything. The direction had been “throw technology at problems and they go away,” but they don’t. You cannot solve a problem by introducing technology by itself. You have to understand the problem first. The technology was not wrong. The systems worked great, but they didn’t solve measurable business problems.
One reason I can think of is that IT is miscast to lead Organizational Transformation initiatives. I suppose if you hire an architect to help you with a problem, likelihood is you will end up with a house. Or a court case if you hire a lawyer. Do I need any more analogies to make my point?
The power of accurate observation is commonly called cynicism by those who have not got it.
I would state that many IT initiatives could possibly produce better results without technology being involved at all.

