Loading ...Re: 13 reasons IT hates metrics
This is yet another interesting post on IT Projects Failure blog I like to follow. I can’t help, but think that there is really only one reason why IT hates metrics - ACCOUNTABILITY. It is really the same reason why salespeople hate forecasting - upside is moderately rewarding/downside is extremely painful.
The valuable point is that there is no commonly acceptable, meaningful metrics available to measure performance of IT organizations in it’s entirety. However that is not a good reason to deny responsibility for performance (or lack of it), or to miss an opportunity of becoming an equal member of an enterprise business community. After all most, if not all, other business units are measured on their performance.
IT seem to be comfortable enough to measure some areas of it’s performance such as agreed SLA, response time of production applications, etc. So why not to look at applicability of some composite indicators like a budget weighted SLA, or a market adjusted project ROI?
There are many excellent blogs and other resources on the Internet which explore methodologies and Best Practices for business process re-engineering, project management, systems implementation, software engineering, and change management. However I could not find much help with unlocking value of integrated utilization of these disciplines to facilitate Organizational Transformation. In this blog I would like to focus on this subject. I would like to stress that this is not an academic inquiry, but a practitioner's desire to discuss and share practical business knowledge and Best Practices. Let's see how it evolves - "Every brilliant idea quickly degenerates into a lot of hard work" - Peter Drucker.